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Rupert told me to write a post

Well I know I've started to suck at this whole posting thing, so here's my attempt at doing at least a little better:

Just to update everyone who cares (all one of you); I got the guitar that was signed by Brian Bell of Weezer from my awesome girlfriend for my birthday. I also got a brand new four-channel mixing board for christmas from my parents. And best of all, I got a 3.78 GPA for last quarter at Perry Technical Institute, so per the agreement with my parents, they got me the best computer in the history of ever: a MacBook!

I know what some of you long-time PC users are thinking: Macs suck. I was once confused as you are. Up until about a year ago I wondered why anyone would purchase one. I didn't understand why some people who knew a lot more than me would buy a computer that I believed to be inferior. Of course, my opinion was based primarily off of a video a friend showed me on the internet of a guy who for one reason or another didn't like Macs. My opinion was also based off of something that causes a lot of PC users poor opinion of Macs, and that is that I wanted the computer that I had to be the best, so I saw it as superior.

Its ok. You can let your guard down. Steve Jobs and I welcome you to the Mac family.

I have been spending my "free time" playing with Rupert (my MacBook), serving at Shari's, and going to extra school. I get to work 8 pm to 3 am on Fridays and Saturdays, which is really fun, cause the customers are a lot more laid-back then, and I get paid to be entertained by the drunks that barley stumble in between 2 and 3 am. I am also going to Yakima Valley Community College on Tuesday and Wednesday nights for a speech class to get an AAS in Telecommunications Technology.

Right now I'm just killing time before I have to leave for the Tri to go help in the sound booth, cause I got off at 4 this morning and falling asleep usually always leads to waking up late. But I can't think of anything to say, so have a good morning.
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60 GB Photo iPod: $399.99
Product Service Plan: $49.99
Best Buy's Service: Worthless

Horrendous. Absolutely horrendous.
Here's the tale:

I bought this iPod at the end of September with a service plan. In November the hard drive began to click as it tried to spin, as well as giving me a sad face on an iPod on the screen. So I took it to Best Buy to be serviced. They shipped it out to their service center and it took 40 days to get it back to me! I was totally excited to get it back because I got some cool accessories for it for Christmas from a friend. Plus I just missed the lil' guy.

The day I got it back I noticed that the scroll wheel was a bit flakey but it worked ok, so I didn't think much of it. A few days later it began to do the exact same thing as it had been doing before I sent it out, so I would have to have it serviced again. I looked at the sheet that said what they did to fix it, and they just upgraded the software and reconnected a cord. They didn't even fix the problem, and now they were going to take it away from me again!

So I brought it in, and got it back on Saturday, but this time rather than installing software, they replaced the hard drive. Which is what I had been telling them was wrong the whole time. It only took 20 days to get it back this time.

I got it home and hooked it into my computer, and I got a surprise. Not like my fifth birthday party. This one was bad, and I didn't even get a Batmobile! They replaced my 60 GB hard drive with a 40 GB hard drive. I can hardly explain how extremely mad I was. I called their service center and demanded a new iPod, cause I wasn't going to wait who knows how long to get my iPod back. They told me I had to bring it back into the store and they could deal with it there, but that lady couldn't do anything.

This is the best way to describe how pissed I was: on the way to Best Buy, I was reciting--out loud--exactly what I would say to the manager. I got there, talked to the manager and somehow refrained from screaming, and he told me, "I'm not going to do that," in reference to giving me a new iPod. Their policy is that with the service plan, they only replace it if it has been serviced four times. So I left there after telling him that I wasn't going to be coming to Best Buy anymore unless they fix this problem with out me having to spend time away from my iPod.

I tried the 800 number, and the manager there told me the same thing, so I asked who I needed to write a letter to, and he gave me the address to the corporate office and told me I am, "more than welcome to write a letter to Brad Anderson," the Best Buy CEO. So I'm working on a draft for that, and I'll keep you posted.
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